Common Pain Points Solved by Hosted PBX Solutions

What could I get out of a Hosted PBX Solution?

Is your phone system doing more harm than good to your company and mental health? Then, it might be time to upgrade to a hosted PBX solution.

Today, we’ll explore how this type of phone system can solve some of your most common communication pain points.

Costly Hardware and Maintenance

One of the biggest drawbacks of traditional PBX systems is their cost. These systems require significant upfront investment in physical equipment and constant upkeep to ensure everything runs smoothly, especially since service providers no longer support many of them.

Traditional systems can also involve many unexpected repairs and upgrades that can further inflate costs, making them more of a financial burden than they might be worth, especially for smaller companies.

With hosted PBX solutions, you eliminate the need for costly hardware installations altogether. Everything is managed virtually by your phone service provider, including all the hardware, software, and maintenance. This means you no longer have to worry about expensive maintenance bills or outdated equipment. Now, your budget can be reallocated to other areas of your company that might need it.

Limited Scalability

Growth is a beautiful thing, but it also requires a lot from your communication systems. Older phone systems can be inflexible and expensive to scale, requiring new hardware installations and complex configurations for each additional line or extension.

Hosted PBX solutions from Midwest Dial Tone are precisely the opposite. If you need to add a new employee, open a new office, or even expand internationally, you can do so in minutes without additional hardware or wiring.

You only need a strong internet connection and a smart device like a phone, tablet, or laptop. The incredible flexibility of hosted PBX solutions ensures that you will never have to worry about outgrowing your phone system again.

Lack of Advanced Features

When you purchase older phone systems, you usually get the basic calling features and little-to-no customization options. And forget about integrating with other systems like your CRM or project management software.

Modern businesses need more than that. And hosted PBX solutions deliver. With companies like Midwest Dial Tone, you’ll get phone systems packed with features that improve your team's productivity and customer service. From auto-attendants to sentiment analysis, you can pick and choose what features fit you well and include them in your plan!

Plus, our team at Midwest keeps its ear to the ground when it comes to new features and functions. And if there’s a demand for them, we’ll add them to the platform for you to enjoy! That way, your communications will stay ahead of the curve no matter what.

Complex System Management

If you’ve ever tangled with a traditional phone system, you know how complicated and time-consuming it can be. Many require specialized IT staff members to handle configurations, updates, and troubleshooting, staff you might not be able to afford. It could also place an unnecessary burden on your current IT team and distract them from maintaining the quality of your current offerings.

But hosted PBX solutions don’t have that problem. They simplify system management by centralizing your control in an intuitive online platform. For example, Midwest Dial Tone’s user-friendly dashboard allows people of all skill sets to manage their phone systems easily. From adding new users to adjusting call routes, everything can be tweaked with just a few clicks.

No specialized IT knowledge is required.

Inflexible Work Options

Today’s workforce prioritizes flexible working arrangements and needs a phone system that can support that. Traditional phone systems simply can’t. They’re tied to physical office locations, require you to use specific desk phones, and have limited call-forwarding options.

However, hosted PBX solutions from Midwest Dial Tone are inherently flexible. Its softphone application lets your team access all the features of your business phone system from any device with an internet connection.

From coffee shops to tradeshow travels, hosted PBX solutions let your employees work where they want, when they want, and with ease.

Make Your Communication Pain-Free with Midwest Dial Tone

At Midwest Dial Tone, we specialize in providing hosted PBX solutions designed to meet your unique needs. Whether you’re a startup looking to establish a professional image or a larger corporation trying to optimize your communications, we can help you achieve exactly what you want. Schedule a consultation, and we’ll set you on the path to successful communication!