5 Signs that Point to Hosted PBX Readiness

5 Signs that Point to Hosted PBX Readiness

The heart of good business is good communication. Your ability to connect with your workforce, partners, stakeholders, and customers is crucial to your bottom line. However, you may still be using an outdated traditional phone system to handle this vital aspect of your business.

If this is you, it may be time to upgrade to a hosted PBX system.

PBX stands for Private Branch Exchange, basically a private switch that connects to a public one. A hosted PBX is one that’s built on cloud-based software, allowing your business to make and receive calls using things like softphones, which are software phone systems that can be installed on almost any modern device like a desktop, laptop, or smartphone.

This provides a plethora of benefits such as cost-effectiveness, flexibility, and scalability. In this article, we’ll go over five ways that your business may be showing signs of hosted PBX readiness.

Outdated Equipment

For starters, it’s never good to have your business dependent on outdated technology. Older desk phones and network infrastructure can become faulty over the years. The lack of compatibility and integration with other systems can isolate your communications and create information silos within your company where one team knows things the others don’t. Outdated hardware doesn’t usually get the normal updates that software can receive at a moment’s notice. If something goes wrong with your desk phone, you need a technician.

If something acts up with your hosted PBX softphone, a simple bug patch can fix it right away, keeping you and your business on track.

Limited Scalability

If you are struggling with hosted PBX readiness, such as having a communication system that’s bound to traditional hardware needs, then you’re hamstringing your ability to scale your business. New offices and branches or even expanding teams demand more infrastructure to communicate with traditional systems. This requires more hardware and installation with each expansion, costing both time and money.

With the software of a hosted PBX system, you can easily bring your existing phone network to any new location or team without the need for installation or extra hardware.

Higher Costs

That leads us to the costs associated with relying on this outdated equipment. For starters, there are the obvious cost savings that come with not having physical hardware requirements and the installation expenses that come along with it. Plus, any issues with this hardware require specialist technicians to repair, maintain, or even replace the equipment.

But there is the other, less obvious expense of what a subpar communication system costs your business. Dropping calls, losing information, and having teams that don’t coordinate as well as they could have a very real but difficult-to-measure impact on your bottom line. This is just another situation that points toward hosted PBX readiness.

Remote Work Issues

It goes without saying that the coronavirus pandemic changed the way we work, especially for offices. Now that more than a third of people who can work remotely are doing so from home, it’s even more important than ever to make sure your teams are well-connected.

Having a call center or a customer support team working from home requires close coordination to be successful. Calls need to be secure, reliable, private, and integrated. With a hosted PBX system, all of your communication channels are brought under one platform. You can see and track all your calls, chats, videos, emails, and more in one convenient location. This can also allow you to perform more extensive quality control measures.

Lack of Advanced Features

Hosted PBX readiness will boost you over your competition, presenting several features that can be leveraged to give you even more of an edge when compared to traditional PBX. On the customer experience side, there are things like call waiting and call queuing that make sure callers are taken care of even if your representatives are busy. You can also take advantage of voicemail-to-email to have calls that go to voicemail sent straight to your phone in text format.

What you can track, you can improve. With call analytics, you can keep detailed metrics and KPIs for every aspect of your business that relies on the hosted PBX system.

How Midwest Dial Tone Can Help

When it comes to your business’ communication system, you don’t want to skimp. Dealing with the costs, issues, and limitations of outdated and unconnected hardware can hold you back, impact your customer experience, frustrate your teams, and hurt your bottom line.

That’s why Midwest Dial Tone is here to help. We provide dependable, secure hosted PBX and VoIP solutions for your business. We offer the flexibility, scalability, and reliability to work with companies of any size or industry. To improve your hosted PBX readiness, reach out to us today to get started.