Reliable, High-Quality Phone Systems
You Can Depend On.
Hosted Phones
You want a reliable, high-quality phone system that simply works. Hosted PBX & VoIP lets you focus on your business, not your communications platform. Our scalable system adapts to your needs, seamlessly working the way you do.
Business Continuity
Virtually eliminate business downtime if your local area network goes down. With your communications platform still running in our cloud environment, your customer, vendor and employee calls still keep coming in.
Virtual Operator
Never miss another customer's call- a Virtual Operator greets your callers and routes them automatically to the correct department, phone extension, or voicemail inbox. It works 24/7, so calls get answered even after business hours.
Is Your Phone System Hurting Your Bottom Line?
Outdated equipment grows less & less healthy as time goes on, creating potential fail points with real-world consequences. Here are a few things to look for:
Missed Calls
Missed calls are missed opportunities, and who's to say they'll call back? Failure to pick up, misdirected transfers & dropped calls are all reasons why your customers could go elsewhere.
Limited Scalability
A communication system that’s bound to physical hardware will hamstring your ability to scale your network. Adding new phone lines requires modifying an already bloated infrastructure.
Lacking Advanced Features
An analog phone system is just that—analog. Any analytics such as keeping track of metrics & KPI's will have to be done manually. That leaves plenty of room for human error.
Reduced Costs
VoIP can significantly reduce phone bills for small businesses, Local Government & Doctor's offices. Since VoIP uses the internet for calls, long-distance charges are often reduced or even eliminated.
Clearer Communication
With the ability to transmit voice & data over the internet, you can say goodbye to staticky conversations, dropped calls, and unclear communications slowing you down.
Plug-and-Play Integrations
Unlike traditional systems, VoIP phone systems can integrate with the software you use daily. VoIP works hand in hand with CRM systems, giving you instant access to customer records.
Faster Call Response Times
In business, every second counts during a phone call. With VoIP, the system can be configured to quickly route customer calls to the appropriate departments or individuals.
Virtual Visits and Appointments
VoIP allows you to connect with vendors and employees for remote consultations via video conferencing. This is especially helpful for a sales team traveling to and from meetings.
WHY MIDWEST DIALTONE?
Unpredictable Circumstances Require Unprecedented Reliability.
MidWest Dial Tone has been serving the technology needs of West Michigan & Northern Indiana since 2010. Our expertise in the fields of networking, servers, firewalls & communications separates us from our competitors.
Getting Started Has Never Been Easier
Expert, guided help at every stage of the process.
Step 1: Let's Talk
20 Minute Call
We start by asking the right questions, learning what your goals are & listening to what kind of features you're looking for in a phone system.
Step 2: Inspection
On-Site Visit
A phone call isn't enough to really understand the unique challenges of each site. We thoroughly inspect each job looking for key details.
Step 3: Quoting
30-60 Minute Call
Once we understand what's required, we'll send you a detailed quote, followed by a phone call explaining in detail the next steps.
Step 4: Installation
On-site Training
Once the quote is approved, our technicians will quickly install and activate your new phone system, training your staff on how to use it.
